Terms of Use

1. Platform use

These terms apply to use of the Hlanzeka website and workplace vehicle-care platform. By creating an account or using the platform, you agree to use it lawfully and only for its intended vehicle-care, booking, account and support functions.

2. Accounts

You are responsible for providing accurate information and protecting your sign-in credentials. Accounts are personal to the authorised user. Hlanzeka may verify, suspend or deactivate an account where reasonably necessary for security, service administration, misuse or breach of these terms.

3. Bookings and availability

Bookings are subject to operating days, location capacity, workplace access, service availability and applicable subscription allowances. A displayed slot may cease to be available before a booking transaction is completed. Weekends, public holidays, site closures or exceptional operational conditions may be unavailable.

4. Vehicle condition

Members should disclose relevant pre-existing vehicle damage or special concerns. Hlanzeka may record condition notes and photographs before or after service. Members should report service concerns promptly through the Help & Complaints function so they can be investigated against available service records.

5. Subscriptions and payments

Where subscription services apply, the applicable plan, wash allowance, cycle, price and collection method will be communicated to the member. Unused allowances may expire according to the applicable plan rules. Payment or payroll-deduction arrangements may be subject to separate employer or payment-provider processes.

6. Acceptable use

You may not attempt to bypass security controls, access another user's information, interfere with platform operation, submit fraudulent bookings or records, or use the service for unlawful purposes.

7. Service changes

Hlanzeka may improve or change platform features, operating processes and service availability. Where a material change affects an active member service arrangement, we will communicate it through reasonable channels.

8. Availability of the platform

We aim to keep the platform available and reliable but do not guarantee uninterrupted access. Maintenance, connectivity failures, third-party services or circumstances outside our reasonable control may temporarily affect access.

9. Liability

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by law, responsibility for a claim will be assessed according to the facts, applicable service records and applicable law.

10. Support and complaints

Members can use the in-platform Help & Complaints function for booking assistance, account help, service complaints and vehicle concerns. You may also contact contact@hlanzeka.co.za.

11. Privacy

Use of personal information is described in our Privacy Policy.

12. Contact

Hlanzeka Workplace Vehicle Care · contact@hlanzeka.co.za

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